Subject: Tech Support Candidate - Shailesh Kashyap
From: Shailesh Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 20:54:35 -0500

| | Tech Support Test

Name | Shailesh Kashyap
E-mail | [email-masked]
Phone Number | (121005) 9990830157
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | La-med HealthCare Pvt Ltd | Quality inspector | Working | 14000
Previous Employer 1 | VG K Industrial Pvt Limited | Data Entry operator | 2019 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | This error can happen due to many reasons like typing a wrong website address, invalid cookies on your Google Chrome browser, DNS server issues or enable the proxy feature in Internet Options with a dead proxy.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all Go to setting and tab Bluetooth, Many Devices will appear on screen  and tab your bluetooth speaker device wait for pairing. After pairing you can use Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | Customer service Executive should be problem solving, peaceful mind , patienceful.When  a customer ask  any questions to customer service Executive should answer to customer to the point with out waste of time. Customer service Executive should be calm mind.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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