Subject: New Reply Received - Hervey Bay Health Club - Re: Pink Screen
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 23:09:35 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Hervey Bay Health Club - Re: Pink Screen  Ticket comment <div>
<div>
<div dir="ltr" style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
Charlotte we have sent so many replacement items I’m not exactly sure now but I believe it to be the Kramer PT2C and I have confirmed the EDID setting with Julie and her technician each time a change has been made. </div>
</div>
<div>
<br>
</div>
<div class="ms-outlook-ios-signature">
<div style="direction: ltr">Paul Smith</div>
<div style="direction: ltr">Director (Vic)</div>
<div style="direction: ltr">AV Media Systems (VIC)</div>
<div style="direction: ltr">TEL: 0410 587 544</div>
<div style="direction: ltr">[email-masked]</div>
<div style="direction: ltr">(Sent from iPhone)</div>
</div>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, January 19, 2021 9:47:45 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;; Paul Smith &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Hervey Bay Health Club - Re: Pink Screen
</div>
<div> </div>

<div>
<div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif; font-size:13px">
<div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif; font-size:13px">
<div dir="ltr">Hi Greg,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">That sounds Ok, Julie how did you get on?  Paul, could you confirm which EDID is in place please?</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Thanks</div>
<div dir="ltr">​</div>
<div dir="ltr">Charlotte<br>
<br>
Ticket: <a href="https://immersivesupport.lesmills.com/helpdesk/tickets/4231" rel="noreferrer">
https://immersivesupport.lesmills.com/helpdesk/tickets/4231</a>
</div>
<div dir="ltr">
<div>
<br>
</div>
</div>
<div class="x_freshdesk_quote">
<blockquote class="x_freshdesk_quote">On Mon, 18 Jan at 12:08 PM <span class="x_separator">
, Greg Cartagena &lt;[email-masked]&gt; wrote:
<div class="x_WordSection1">
<div class="x_MsoNormal"><span lang="EN-US">Hi Charlotte,</span></div>
<div></div>
<div></div>
<div class="x_MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="x_MsoNormal"><span lang="EN-US">Hope you had a good weekend. I suggested that we disconnect and reconnect the HDMI at the Apple Multiport Adaptor first before we bypass the EDID to test. In this way we start at the top of the connection chain. I
 hope that is ok.</span></div>
<div></div>
<div></div>
<div class="x_MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div class="x_MsoNormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Kind Regards,</span></div>
<div></div>
<div></div>
<div class="x_MsoNormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'></span></div>
<div> </div>
<div></div>
<div class="x_MsoNormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Greg</span></div>
<div></div>
<div></div>
<div class="x_MsoNormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'></span></div>
<div> </div>
<div></div>
<div class="x_MsoNormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>
Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span></div>
<div></div>
<div></div>
<div class="x_MsoNormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span></div>
<div></div>
<div></div>
<div class="x_MsoNormal">
<span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Tel
</span><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:black'>+61 455 508 248
</span><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>| Email
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span>
</div>
<div></div>
<div></div>
<div class="x_MsoNormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'></span></div>
<div> </div>
<div></div>
<div class="x_MsoNormal">
<b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:black'>Les Mills Virtual Support </span></b><b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739" rel="noreferrer"><span style="color:#0563C1">link
 to our FAQ's</span></a></span></b> </div>
<div></div>
<div></div>
<div class="x_MsoNormal"><b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif'>Virtual Video Guide Link:
</span></b></div>
<div></div>
<div></div>
<div class="x_MsoNormal" style="background:white"><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:#212121'><a href="https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow" rel="noreferrer"><span style="color:#0563C1">https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow</span></a></span></div>
<div></div>
<div></div>
<div class="x_MsoNormal" style="background:white"><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:#212121'></span></div>
<div> </div>
<div></div>
<div class="x_MsoNormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm
</span></div>
<div></div>
<div></div>
<div class="x_MsoNormal" style="background:white">
<img width="600" height="128" id="x__x0000_i1034" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODMwMDg0MjIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.1KNIj3rHYgmxjSfi31h10iL9poUqBh_6f4KaHVrabco" alt="/var/folders/cy/jz6gmzgn12lbvn68mt_q971w0000gn/T/com.microsoft.Outlook/WebArchiveCopyPasteTempFiles/cid4e5d83aa-778e-49ca-92c5-697cfb4b1425" style="width:6.25in; height:1.3333in"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'></span>
</div>
<div></div>
<div></div>
<div class="x_MsoNormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'></span></div>
<div> </div>
<div></div>
<div class="x_MsoNormal" style="line-height:11.75pt; background:white">
<u><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:#999999; background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised
 use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  </span></u><u><span style="font-size:12.0pt; color:black; background:white"></span></u>
</div>
<div></div>
<div></div>
<div class="x_MsoNormal">
<span style="font-size:12.0pt; color:black"> </span><span style="color:black"></span>
</div>
<div></div>
<div></div>
</div>
<div class="x_MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="x_MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div style="border:none; border-top:solid #B5C4DF 1.0pt; padding:3.0pt 0cm 0cm 0cm">
<div class="x_MsoNormal"><b><span style="font-size:12.0pt; color:black"></span></b></div>
</div>
</div>
<div class="x_freshdesk_quote">
<blockquote class="x_freshdesk_quote">
<div>From: <span style="font-size:12.0pt; color:black">Les Mills International &lt;[email-masked]&gt;<br>
<b>Reply-To: </b>Les Mills International &lt;[email-masked]&gt;<br>
<b>Date: </b>Monday, 18 January 2021 at 8:45 AM<br>
<b>To: </b>Greg Cartagena &lt;[email-masked]&gt;<br>
<b>Cc: </b>"[email-masked]" &lt;[email-masked]&gt;, "[email-masked]" &lt;[email-masked]&gt;, Kathryn Tighe &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: Hervey Bay Health Club - Re: Pink Screen</span> </div>
<div></div>
<div></div>
<div>
<div class="x_MsoNormal"></div>
<div> </div>
<div></div>
</div>
<div>
<div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Hi Julie,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Sorry to hear this.  What make and model of EDID is installed please?  If it's removed, does the colour improve?  Just trying to narrow down which piece of equipment is causing
 this re-occuring issue.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Thanks</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Charlotte<br>
<br>
Ticket: <a href="https://immersivesupport.lesmills.com/helpdesk/tickets/4231" rel="noreferrer">
https://immersivesupport.lesmills.com/helpdesk/tickets/4231</a></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt; margin-bottom:5.0pt">
<div class="x_MsoNormal">
<span style='font-size:10.0pt; font-family:"Helvetica Neue"'>On Fri, 15 Jan at 10:22 AM
<span class="x_separator">, Greg Cartagena &lt;[email-masked]&gt; wrote: </span></span><span class="x_separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="x_MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica Neue"'>Hi Julie,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal">
<span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica Neue"'>Sorry to hear that the pink screen issue came up again. I have included and copied the LMI support team who will have a look and check for an error record to
 guide us towards confirming the likely cause. </span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal">
<span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica Neue"'>You have included Paul Smith in regards to the AV part of the platform.
</span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal">
<span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica Neue"'>My advice is to check the LMV App AV settings and check the cable connections on the AV multi-port adaptor in the Kiosk enclosure. A cable on the HDMI adaptor
 may have come loose. Disconnect the HDMI cable and reconnect and see if that corrects the problem. Please let us know how it goes.</span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal">
<span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica Neue"'>The link to the Les Mills Virtual Support Solutions Home that covers this incident that I have included. Title AV/Technical Information and click on additional
 articles. Save this link as it is helpful in troubleshooting occasional AV issues that can come up from time to time.</span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal">
<span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica Neue"'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/home" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/home</a></span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal">
<span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica Neue"'>LMI Support Advice:
</span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000201351-my-external-screen-is-tinted-pink-purple" rel="noreferrer"><b><span style='font-size:12.0pt; font-family:"Arial",sans-serif; color:#183247; background:white'>My
 external screen is tinted pink/purple</span></b></a> </span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal" style="line-height:13.5pt; background:white">
<span style='font-size:11.5pt; font-family:"Avenir LT Com 35 Light",sans-serif; color:#183247'>Purple/pink screen (picture playing fine but colors tinted) is often a color range/RGB setting
 problem. The other common cause is a cable or connector fault. Less commonly the fault lies with the projector (if this is the case it will be storing an error code). </span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal" style="line-height:13.5pt; background:white">
<span style='font-size:11.5pt; font-family:"Avenir LT Com 35 Light",sans-serif; color:#183247'>Please contact your AV provider who will look into the AV settings and adjust the equipment
 accordingly.</span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="x_MsoNormal" style="background:white">
<span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Kind Regards,</span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal" style="background:white">
<span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Greg</span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal" style="background:white">
<span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>
Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal" style="background:white">
<span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal">
<span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Tel
</span><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:black'>+61 455 508 248
</span><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>| Email
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal">
<b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:black'>Les Mills Virtual Support </span></b><b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739" rel="noreferrer"><span style="color:#0563C1">link
 to our FAQ's</span></a></span></b><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal">
<b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif'>Virtual Video Guide Link:
</span></b><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal" style="background:white">
<span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:#212121'><a href="https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow" rel="noreferrer"><span style="color:#0563C1">https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow</span></a></span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal" style="background:white">
<span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm
</span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal" style="background:white"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'><img width="600" height="128" id="x__x0000_i1033" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODI4NjQ1NjgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Tsc-G499P3AT-CF99Wc3Jf1Rf_g1XO8fMxidqKyuu7s" alt="/var/folders/cy/jz6gmzgn12lbvn68mt_q971w0000gn/T/com.microsoft.Outlook/WebArchiveCopyPasteTempFiles/cid4e5d83aa-778e-49ca-92c5-697cfb4b1425" style="width:6.25in; height:1.3333in"></span></div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal" style="line-height:11.75pt; background:white">
<u><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:#999999; background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised
 use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  </span></u><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal">
<span style='font-size:12.0pt; font-family:"Helvetica Neue"; color:black'> </span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div style="border:none; border-top:solid #B5C4DF 1.0pt; padding:3.0pt 0cm 0cm 0cm">
<div>
<div class="x_MsoNormal">
<b><span style='font-size:12.0pt; font-family:"Helvetica Neue"; color:black'>From:
</span></b><span style='font-size:12.0pt; font-family:"Helvetica Neue"; color:black'>Ian and Julie Deakin &lt;[email-masked]&gt;<br>
<b>Date: </b>Friday, 15 January 2021 at 5:00 AM<br>
<b>To: </b>Greg Cartagena &lt;[email-masked]&gt;, "[email-masked]" &lt;[email-masked]&gt;<br>
<b>Subject: </b>Pink Screen</span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Good morning Paul and Greg,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Happy New Year.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>I am very sorry to report that the dreaded pink screen has returned.  I haven’t been in the club a lot since the end of last year but I noticed it yesterday and was advised
 that it has been since previously.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>The projector system has been working as per normal so nothing has been turned off.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Any suggestions on what we should do?</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal">
<span style='font-size:12.0pt; font-family:"Arial",sans-serif; color:black'>Kindest Regards</span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal">
<i><span style='font-size:18.0pt; font-family:"Bradley Hand ITC"; color:black'>Julie Deakin</span></i><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal">
<i><span style='font-size:12.0pt; font-family:"Arial",sans-serif; color:black'>Club Owner</span></i><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal">
<i><span style='font-size:12.0pt; font-family:"Arial",sans-serif; color:black'>0413 049 489</span></i><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal">
<span style='font-size:10.0pt; font-family:"Helvetica Neue"; color:#1F497D'> </span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal">
<span style='font-size:10.0pt; font-family:"Helvetica Neue"; color:#1F497D'><img width="303" height="120" id="x_Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODI4NjQ1NzAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.BXluaCdz7d3lG3i9aBv7OLudlLUndYG9alaHS72r4DA" alt="Nate Signature" style="width:3.1562in; height:1.25in"></span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal">
<b><i><u><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Locally owned and operated since 1979</span></u></i></b><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal">
<b><i><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></i></b><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal">
<b><u><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>184 Dayman Street, Urangan, QLD 4655</span></u></b><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal">
<b><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:#1F497D'> </span></b><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal">
<span style='font-size:10.0pt; font-family:"Helvetica Neue"'><a href="http://www.facebook.com/healthclubherveybay/" rel="noreferrer"><span style="color:windowtext; text-decoration:none"><span style="color:blue"><img width="31" height="28" id="x__x0000_i1031" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODI4NjQ1NzEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.JXheuzJTmDRP8H17evNE29HJgtilxj_wutWfJgLw_1g" alt="Facebook" style="width:.3229in; height:.2916in"></span></span></a></span><span style='font-size:10.0pt; font-family:"Helvetica Neue"; color:#1F497D'> 
</span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'><a href="http://www.breathehealthclub.com.au/contact-breathe-hervey-bay" rel="noreferrer"><span style="color:windowtext; text-decoration:none"><span style="color:#1F497D"><img width="32" height="32" id="x_Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODI4NjQ1NzIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.LSQ1RejhDIJeYmG6_yi7jUGpJQffJZlcoAXOewJktXw" alt="cid:[email-masked]" style="width:.3333in; height:.3333in"></span></span></a></span><span style='font-size:10.0pt; font-family:"Helvetica Neue"; color:#1F497D'>  </span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'><a href="http://www.instagram.com/hbhealthclub" rel="noreferrer"><span style="color:windowtext; text-decoration:none"><span style="color:#1F497D"><img width="28" height="28" id="x_Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODI4NjQ1NzMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.ciRf7eLeWT_F4gFYIgVqgYESLs9dv_AVkx4A1vV6GQg" alt="cid:[email-masked]" style="width:.2916in; height:.2916in"></span></span></a>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal">
<span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal">
<span style='font-size:10.0pt; font-family:"Helvetica Neue"; color:#1F497D'><img width="557" height="81" id="x__x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODI4NjQ1NzQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.qHTag3OqlVBu-ru5XzO8IW_7PT5-GoOErRtikV_Z1lc" alt="be moved" style="width:5.802in; height:.8437in"></span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal">
<span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<ul type="disc">
<li class="x_MsoNormal" style="color:#002060; mso-list:l0 level1 lfo1">
<b><i><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Les Mills Group Fitness                    - Les Mills Virtual Classes</span></i></b><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>
<div></div>
</span>
</li>
<li class="x_MsoNormal" style="color:#002060; mso-list:l0 level1 lfo1">
<b><i><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Heated Pool                                         - Ladies Only Gym</span></i></b><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>
<div></div>
</span>
</li>
<li class="x_MsoNormal" style="color:#002060; mso-list:l0 level1 lfo1">
<b><i><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Tennis/Squash                                    - Free Exercise Programs</span></i></b><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>
<div></div>
</span>
</li>
<li class="x_MsoNormal" style="color:#002060; mso-list:l0 level1 lfo1">
<b><i><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Kid’s Club                                              - Body Composition Analysis</span></i></b><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>
<div></div>
</span>
</li>
<li class="x_MsoNormal" style="color:#002060; mso-list:l0 level1 lfo1">
<b><i><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Circuit Classes                                    - Boxing Classes</span></i></b><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>
<div></div>
</span>
</li>
<li class="x_MsoNormal" style="color:#002060; mso-list:l0 level1 lfo1">
<b><i><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Personal Training</span></i></b><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>
<div></div>
</span>
</li>
</ul>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal">
<span style='font-size:10.0pt; font-family:"Helvetica Neue"; color:#1F497D'> </span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal">
<b><u><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>184 Dayman Street, Urangan, QLD 4655</span></u></b><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal">
<b><span style='font-size:10.0pt; font-family:"Arial",sans-serif'> </span></b><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal">
<span style='font-size:10.0pt; font-family:"Helvetica Neue"'><a href="http://www.facebook.com/healthclubherveybay/" rel="noreferrer"><span style="color:windowtext; text-decoration:none"><span style="color:blue"><img width="31" height="28" id="x_Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODI4NjQ1NzEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.JXheuzJTmDRP8H17evNE29HJgtilxj_wutWfJgLw_1g" alt="Facebook" style="width:.3229in; height:.2916in"></span></span></a></span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> 
</span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'><a href="http://www.breathehealthclub.com.au/contact-breathe-hervey-bay" rel="noreferrer"><span style="color:windowtext; text-decoration:none"><span style=""><img width="32" height="32" id="x_Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODI4NjQ1NzIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.LSQ1RejhDIJeYmG6_yi7jUGpJQffJZlcoAXOewJktXw" alt="cid:[email-masked]" style="width:.3333in; height:.3333in"></span></span></a></span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>  </span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'><a href="http://www.instagram.com/hbhealthclub" rel="noreferrer"><span style="color:windowtext; text-decoration:none"><span style=""><img width="28" height="28" id="x_Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODI4NjQ1NzMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.ciRf7eLeWT_F4gFYIgVqgYESLs9dv_AVkx4A1vV6GQg" alt="cid:[email-masked]" style="width:.2916in; height:.2916in"></span></span></a>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal">
<span style='font-size:10.0pt; font-family:"Helvetica Neue"; color:#1F497D'> </span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal">
<span style='font-size:10.0pt; font-family:"Helvetica Neue"; color:#1F497D'> </span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal">
<span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
</div>
</blockquote>
</div>
</div>
<div class="x_MsoNormal">
<span style='font-size:1.0pt; font-family:"fdtktid",serif; color:white'>4231:859387</span><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>
</span>
</div>
<div></div>
<div></div>
</div>
</blockquote>
</div>
</span>
</blockquote>
</div>
</div>

</div>
</div>
</blockquote></div>  https://immersivesupport.lesmills.com/helpdesk/tickets/4231