Subject: Tech Support Candidate - Nishank Maheshwari
From: Nishank Maheshwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 14:33:45 -0500

| | Tech Support Test

Name | Nishank Maheshwari
E-mail | [email-masked]
Phone Number | (+91) 8791467935
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Aligarh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | LIV INDIA GROUP | Engineer | NA | 17000
Previous Employer 1 | SATA VIKAS INDIA PVT LTD | GET | August 2019 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Reboot My system.
If facing the same problem after reboot
2. Make sure internet connection works.
If problem persists then after
3.Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 . Turn on the Bluetooth speaker
2.  Turn on Bluetooth on  mobile phone
3.  Seach Bluetooth device available near me
4.  Select your named Bluetooth speaker
5.  Pair the mobile phone with the Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | I am able to solve the technical problems of the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |