Subject: Tech Support Candidate - Kapish Soni
From: Kapish Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 14:20:27 -0500

| | Tech Support Test

Name | Kapish Soni
E-mail | [email-masked]
Phone Number | (91) 7754866741
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jhansi UP
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ashok Leyland | CSE | NA | 20k
Previous Employer 1 | Ram Raja motors | SAP Admin | 20/12/2015 | 10k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the internet connection on my system. Then will check the whether this website is correct or not,If website is correct then will check security features under tools whether this website is restricted or not in my internet tool, as well as I also open the new tab and check another web address is loading or not if it’s not worked, then I come to Another browser like internet explorer and try to load same web address if it’s load there then problem is shortlisted and it’s in browser chrome or Mozilla so I clear the cache memory and clear data and I try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First put on the speaker, 2nd put on the Bluetooth in mobile phone, 3rd find the BT speaker device name,4th once it’s found with correct name then clicked for pair and once paired done, device is connected successfully.

What according to you makes you a good candidate for customer service or technical support job? | The sooner and more accurately I will understand his problem, and the more quickly I will give him as simple as solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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