Subject: Tech Support Candidate - Kunal Kunal
From: Kunal Kunal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 14:00:56 -0500

| | Tech Support Test

Name | Kunal Kunal
E-mail | [email-masked]
Phone Number | (+91) 9996969929
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector-2
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | IndiaMART | | |
Previous Employer 2 | Fada trading | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart the browser.
Make sure the Internet is working.
Next step will check the website is not down.
Check Internet settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Make sure Bluetooth is on from mobile device setting.
Pair the Bluetooth of speaker after switching it ON.
Device connected successfully.

What according to you makes you a good candidate for customer service or technical support job?

Active listener.
Problem resolver rather than blaming others.
Team player.
Must be good in PR.
Knowledgeable

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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