Subject: Tech Support Candidate - Nitika Srivastava
From: Nitika Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 13:42:32 -0500

| | Tech Support Test

Name | Nitika Srivastava
E-mail | [email-masked]
Phone Number | (+91) 9599427599
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Software skills

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | H r del cable pvt ltd | Software developer | 31 jan 21 | 19000
Previous Employer 1 | Samin tekmindz pvt ltd | Software developer | 17 july 20 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) check the network connection.
2) check the error message what it is displaying  like error  404 you are not allowed to access the page .
3) Check weather  there is any software interfering.
4) check your DNS
5) try other browsers

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the Bluetooth of your phone. Switch the Bluetooth speaker and it will find nearby  Bluetooth  device. The speaker name is shown on screen while searching nearby devices in the phone. Send pair requests and both will be paired and connected.
What according to you makes you a good candidate for customer service or technical support job? | As you are searching for an employee who can serve better to your company. As I am very dedicated and punctual to my work. So If you hire me. You will get one more employee who gives 100% to your company and complete the given task within the time limit.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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