Subject: Tech Support Candidate - SUKHCHAIN SINGH
From: SUKHCHAIN SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 13:29:13 -0500

| | Tech Support Test

Name | SUKHCHAIN SINGH
E-mail | [email-masked]
Phone Number | (91) 8929205624
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | District : Kurukshetra, State : Haryana
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MES

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | PARACOAT PRODUCTS LIMITED | QUALITY CONTROL ENGINEER | JULY 30, 2017 | 15000
Previous Employer 2 | VIVO MOBILE INDIA PRIVATE LIMITED | PROCESS ENGINEER | JUNE 30, 2019 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Please follow below steps in order :-
1) Please verify the website URL inserted correctly (www.ndtv.com) in web address bar
2) Check the internet connection of your computer
3) Make sure you are using latest internet browser
4) Clear all browser data including cookies, cache
5) Re-start your computer for if still problem exist

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Please follow the below steps in order:-
1) Power ON Bluetooth speaker by pressing on "Power Button".
2) Unlock your mobile phone and go to the "Settings"
3) Click on "Wireless Connections" and after that click on "BlueTooth"
4) Now "Switch On" Bluetooth and make sure that the device is visible to other devices by enabling the "Visible to other device" option.
5) A list of bluetooth devices will be visible under "Available devices", if not the tap to "Search"
6) Now seek for the Bluetooth speaker and click on it to pair the device.
7) After pairing is successfull, a notification will be displayed on the device and the Welcome tune will be hear out from the Bluetooth speaker.
Where as you will be able to see the battery status on your mobile phone on the top of the screen

What according to you makes you a good candidate for customer service or technical support job? | Firstly I am goal oriented and self confident individual, secondly being in technical feild for more than 4 years lead me to stand out for this perticular customer service job
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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