Subject: Tech Support Candidate - Rupam Das
From: Rupam Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 13:13:11 -0500

| | Tech Support Test

Name | Rupam Das
E-mail | [email-masked]
Phone Number | (+91) 9932869155
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | sector 168 noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact India Pvt Ltd. | Process Associate | 30 days prior resignation | 25,000/-
Previous Employer 1 | Omics International Pvt Ltd. | Process Executive | 28th Dec 2018 | 15,000/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, we have to understand that error in a browser can appear due to several reasons so we have to start with the basic to advance troubleshooting pathway as follows:-

1. he/she might not have connected to the internet.

> if yes then we will guide them to connect to the internet and ask to try again. (if not ) Proceed to the next step.

2. He/She might have typed the URL incorrectly or made a spelling mistake.

> If yes, we will help them to correct it and ask them to try again. (if No) Proceed to the next step.

3. Some time the URL we want to open goes through maintenance or sometimes faces server difficulty.

> At that time we have to wait until the server is activated again.

4. There are a few more browser related issues whenever occur we get an error code on the screen we can easily search that code and troubleshoot the user accordingly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. turn on the speaker and make sure your phone is also turned on.

2. Turn the Bluetooth on in your mobile and click the pair button on the speaker.

3. Tap on the Speaker name which appears in your available Bluetooth list and wait till it gets paired.

4. Once paired you can enjoy the audio output.

What according to you makes you a good candidate for customer service or technical support job? | You have to be a good listener so that you can know your customer's issue properly and never make them repeat and being a good listener you also have to understand the mood of the customer if you succeed in this rest troubleshooting will fall automatically on its place.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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