Subject: Tech Support Candidate - Saurabh Rastogi
From: Saurabh Rastogi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 13:02:28 -0500

| | Tech Support Test

Name | Saurabh Rastogi
E-mail | [email-masked]
Phone Number | (+91) 8178960546
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Foodpanda | Customer Delight | Jan-2019 | 18000
Previous Employer 2 | Kochar Tech | Customer support | Juky-2020 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:- As I am using Google Chrome and the site  (www.ndtv.com) is not getting load, I would click on 3 dot on the top left corner and would click on history or press ctrl+H. There all the browser history would be appear, I would press crtl+a to select all history and press delete button.

Step 2:- By following the same procedure I would click on 3 dot on left cornet and select on setting, after Drop-down I would get the option 'Clear Browsing Data' in Privacy and Security section. After click on that there would be 2 section appear Basic and Advance. I would select all the options in basic section and click on clear data and I would try to open, if it does not, I would go with Advance and select all  the options and click on clear data.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | In my mobile I would go to setting option. After drag-down I would select to bluetooth. I would turn on my Bluetooth device and search the Bluetooth device name. Once the name appear I would select the name and confirm pair my Bluetooth device. Once the device connected I would be notify as paired and would hear the tone in the Bluetooth device.
What according to you makes you a good candidate for customer service or technical support job? | I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. At the same time I can handle 3-4 customers and with the quality parameters where I can delight to customer in positive way.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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