Subject: Tech Support Candidate - Rekha Kumari
From: Rekha Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 12:03:34 -0500

| | Tech Support Test

Name | Rekha Kumari
E-mail | [email-masked]
Phone Number | (+91) 9731140981
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Banglore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix Services India Private Limited | Senior Representative | NA | 26000
Previous Employer 1 | MPS Limited | Executive | 11- Jul- 2018 | 16000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Clear cache and cookies
2. Clear browser history
3. Update browser to latest version
4. Restart device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on bluetooth speaker
2. Turn on bluetooth on mobile phone
3. Under settings, search for the device name of your bluetooth speaker
4. Click on the device name and pair it with mobile phone

What according to you makes you a good candidate for customer service or technical support job? | I am able to understand customer concern and provide the correct resolution within given timeframe.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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