Subject: Tech Support Candidate - Kushagra Saxena
From: Kushagra Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 11:44:50 -0500

| | Tech Support Test

Name | Kushagra Saxena
E-mail | [email-masked]
Phone Number | (91) 7983043767
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCl technologies | Process associate | Still working | 12000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | Na | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first check the proxy settings on the browser and click on  Lan setting and tick on the automatic setting and save the setting and refresh the page.Then it will open properly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1:-switch on the Bluetooth speaker.
Step 2:-click on the Bluetooth button of the phone.
Step 3:- search the near by Bluetooth.
Step 4:- click on the name of the bluetooth speaker available and pair the devicwith phone.Then Bluetooth speaker will get connected with phone.

What according to you makes you a good candidate for customer service or technical support job? | As I am a b.tech graduate in computer science and I have much interest in computer and I am the only person in my current team who is resolving all the IT related issue of my colleagues.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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