Subject: Tech Support Candidate - Ashish Saini
From: Ashish Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 11:35:55 -0500

| | Tech Support Test

Name | Ashish Saini
E-mail | [email-masked]
Phone Number | (91) 9711358118
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | C&S Electric Ltd. | Quality Assurance Engineer | 31/12/2020 | 16425
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check if my internet connection is working fine.
2. I will restart my browser and check if i am able to access the website.
3. I will clear browser cache and check if i am able to access the website.
4. I will check if any proxy is applied which might be blocking the website.
5. I will check if any firewall or Anti-Virus is not allowing the website to access.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. At first, i will power 'ON' my Bluetooth speaker.
2. Then i will turn 'ON' the Bluetooth of my mobile phone.
3. After that, i will pair the Bluetooth speaker with my phone.
4. For pairing, i will select the name of my Bluetooth speaker and a connection confirmation pop-up sound will be made by it as soon as it gets connected to my mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

I want to quote one thing about me that i feel, which would be making me a good candidate for this role.
-> After completing my technical graduation i.e. B.Tech(Electrical & Electronics Engineering), I started working for C&S Electric Ltd. as an organisation, I was working as a quality assurance engineer in the MCB division. My job responsibilities had 3 major components:
1) Technical part (Responsible for the overall product quality of RCCB, prepare testing & manufacturing parameters, root cause analysis, troubleshooting quality related issues and handling customer complaints).
2) Customer Escalation (To provide resolution to customer as per escalation matrix).
3) Customer Experience.

The most interesting part of my job was to interact with the customers and resolve their concerns/issues because I love interacting with different people and that's what make me happy & I enjoy that particular thing.
While working in my last company, I realized that I have other job opportunities and that's what encouraged me to get into the role of customer service/technical support job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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