Subject: Tech Support Candidate - Akash Jadon
From: Akash Jadon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 11:34:00 -0500

| | Tech Support Test

Name | Akash Jadon
E-mail | [email-masked]
Phone Number | (+91) 9149387797
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka mor
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check for the Internet Connection should be the first step.
2. If the error still occurs, try to open it again with a fresh tab.
3. Clear the computer temp. files.
4. Open task manager close the processes not needed.
5. If the error still occurs troubleshooting will be available at the page.
6. Last Option is to restart the PC.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 : Turn on the Bluetooth of the speaker and your mobile phone.
Step 2 : Press the Pairing button of the Speaker.
Step 3 : Go to the Bluetooth settings in your phone and search for the nearby devices.
Step 4 : Select the Name of the Bluetooth in the nearby devices and Pair.
Step 5 : The Speaker and Mobile will be connected successfully.

What according to you makes you a good candidate for customer service or technical support job?

Calm Behaviour.
Excellent communication skills.
Good knowledge of the work.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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