Subject: Tech Support Candidate - Subhash CHANDER
From: Subhash CHANDER <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 11:09:17 -0500

| | Tech Support Test

Name | Subhash CHANDER
E-mail | [email-masked]
Phone Number | (+91) 9587325684
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Nangloi
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | CRM

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Treasure Vase Ventures Private Limited | Hub Invharge | 6 Months | 16000
Previous Employer 2 | Mituj Marketing Pvt Ltd | CRM | 9 Months | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We get error many time on many website as " this site can't be reached / server error 404"
Step for troubleshoot the problems -
First we will go on the control panel, then click on network and sharing center option, then click on connected internet network, then click on properties, then select the option internet protocol version 4(tcp/ipv4) in network tab, and then go to properties, then select the option "use the following DNS server address" and type four times 8 (8888) in column - "preferred DNS server"
And type 8844 in column - "Alternate DNS server" then simply click ok and close the window. Then open the Browser and Reload the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Click on the setting, then click "ON" bluetooth option, and search the device who want we connect and need pair the device.
What according to you makes you a good candidate for customer service or technical support job? | I have believe on himself that's i can do it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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