Subject: Tech Support Candidate - Sanjay Mishra
From: Sanjay Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 10:45:27 -0500

| | Tech Support Test

Name | Sanjay Mishra
E-mail | [email-masked]
Phone Number | (91) 8971568707
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vadodara
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Altruist India Pvt Ltd | Quality analyst | 12th October 2020 | 25000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) First I will restart my router and check
2) clear the complete history and relaunch the browser
3) I will disable the firewall temporarily and check

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on the bluetooth speaker
2) To go mobile phone settings
3) select bluetooth
4) Turn on Bluetooth
5) Select the bluetooth speaker name

What according to you makes you a good candidate for customer service or technical support job? | I have a bachelor's degree in Electronics and Telecommunications. I am very adaptable person. I have five years of experience in customer service industry.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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