Subject: Tech Support Candidate - Pallab Kakati
From: Pallab Kakati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 10:35:53 -0500

| | Tech Support Test

Name | Pallab Kakati
E-mail | [email-masked]
Phone Number | (110065) 9101428496
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Right now m in Assam but earlier I was in Delhi.. I have my cousins there... In srinivas puri
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Swiggy | Executive | 19.10.2020 | 21260
Previous Employer 2 | Indiacan | Bpo trainer | 07.08.2018 | 11900

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Need to close and re open the browser. If still issue is persist then need to clear cookies and caches
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First on the Bluetooth speaker and then switch on your Bluetooth from phone then need to pair your phone to Bluetooth speaker
What according to you makes you a good candidate for customer service or technical support job? | Problem solving skill.. culm and enthusiasm..
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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