Subject: Tech Support Candidate - Awadhesh Pandey
From: Awadhesh Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 10:33:09 -0500

| | Tech Support Test

Name | Awadhesh Pandey
E-mail | [email-masked]
Phone Number | (+91) 7838257108
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Rohini
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Merino | EA | Current associated | 30000
Previous Employer 1 | Trend Bio | Customer support cum coordinator | 2019 | 25000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check if there is network issue ,if it seems fine then i will retry .If there is an error due to page blocking then i will go with advance frature and open website in unsafe mode .There may be also issue in browser usually it does not make to open website but if it is then it can be checked with the help of setting tool in browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First,we will go with setting tool in handset then turning blutooth on and serching the device(speaker) simultaneously also switch on the blutooth mode of speaker ,after finding soeaker in blutooth will connect and play .

What according to you makes you a good candidate for customer service or technical support job?

Supporting nature
Patience
Customer serving attitude
Hunger to Making lead in succesful in order to gain business for the organization

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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