Subject: Tech Support Candidate - Kuldeep Yadav
From: Kuldeep Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 10:26:36 -0500

| | Tech Support Test

Name | Kuldeep Yadav
E-mail | [email-masked]
Phone Number | (201001) 7017484254
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Progility technology delhi | Resident engineer | December 2020 | 18k
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we check our data is on or not then we refresh the page and try again. In case we are unable to open then we can restart our device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we open the Bluetooth of our speaker by remote or press button given on speaker.
Then, open mob Bluetooth
Then, search in mob
Clik Bluetooth speaker name speaker is connected to mobile.

What according to you makes you a good candidate for customer service or technical support job? | I think i can do both job best of my knowledge. I give my 100  percentage. But if i choose one then i will go with customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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