Subject: Tech Support Candidate - Narendra Padhy
From: Narendra Padhy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 10:13:08 -0500

| | Tech Support Test

Name | Narendra Padhy
E-mail | [email-masked]
Phone Number | (000) 8356081731
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland ltd | IT Executive | Currently working | 21474
Previous Employer 1 | Topper Technologies Pvt ltd | IT Executive | Oct 2019 | 17,500
Previous Employer 2 | Kommineni Infotech | Sr. Engineer | April 2018 | 15,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of i will check internet connection and basic LAN connection if is it ok then will move to connectivity to Default Gateway if ok the. I will move for ping to web site if internet is working find particular given web site is not open in browser i will check Browser setting firewall and with help of server team as well as network team to fix this issue
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First Go to Bluetooth option on your mobile phone and active Bluetooth also Power on of Bluetooth speaker and search in Bluetooth list in your mobile phone and Select Bluetooth speaker name after that pair to Bluetooth to your mobile phone
What according to you makes you a good candidate for customer service or technical support job? | Good knowledge about technical also understanding problem with solutions and good team player soft spoken politely behave with customer and teams follow SLA and resolve users issues according the TAT
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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