Subject: Tech Support Candidate - Prateek Gautam
From: Prateek Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 10:12:14 -0500

| | Tech Support Test

Name | Prateek Gautam
E-mail | [email-masked]
Phone Number | (91) 6394180895
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Comhard technologies pvt. Ltd. | Cloud support engineer | | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Reset Browser Settings
2-Check internet connection
3-Check Firewall restrictions
4-Clear Site Cookies
4-Run Network Troubleshooter
5-Reset Browser Settings
6-Disable Proxy Settings
7-Clear the Cache of Your Chrome Browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1-First turn on speaker.
Step2-turn on bluetooth in mobile and touch and hold bluetooth
Step3-search the same name which speaker have pair and connect with the same name.
Step4- follow any activity in mobile.

What according to you makes you a good candidate for customer service or technical support job?

1-who have capabilities of handling customer.
2-who have skills to resolve query of customer
3-who resolve query in minimum time
4-who have experience to control angers of customer
5-who have handle multiple customers at the same time.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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