Subject: Tech Support Candidate - Virender Singh
From: Virender Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 10:04:29 -0500

| | Tech Support Test

Name | Virender Singh
E-mail | [email-masked]
Phone Number | (91) 8826434139
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | HsAd India | Digital Marketing Executive | 7th July 2020 | 30000
Previous Employer 2 | Shopclues.com | Senior Analyst | 7th Sep 2018 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I would check what kind of error is being displayed on the screen.
I will check my internet connection first, if it is not connected to any network I would fix that first. If it is working properly then I would refresh the page again.
Sometimes few sites are blocked because they could be harmful for the system, so In order to continue to that particular site I would go to advance search setting and allow the site to reload anyway.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on Bluetooth on mobile phone.
Turn on the Bluetooth speaker
Search for the Bluetooth device on device search on phone.
Then click on the name of Bluetooth device.

What according to you makes you a good candidate for customer service or technical support job?

I have started my carrier with an Ecommerce company Shopclues.com as merchant support analyst, where I used to assist merchants with their queries related to their online store. Merchants used to have many queries related to the technical aspect of the store like how to do listing on the portal, how to get their store online, how they can optimize their store performance with participating in various campaigns.
So I would say I do have experience in customer/merchant support as I was there for three and half years.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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