Subject: Tech Support Candidate - Ruchi Agrawal
From: Ruchi Agrawal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 10:01:25 -0500

| | Tech Support Test

Name | Ruchi Agrawal
E-mail | [email-masked]
Phone Number | (91) 7011901691
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Sr customer service representative | 22nd January 2021 |
Previous Employer 1 | Seagull maritime | Sr executive | 25 nov 2013 |
Previous Employer 2 | Vcustomer | Sr executive | Nov 2011 |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will clear all the cache, cookies. I will close the browser and restart again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on the bluetooth speaker and Bluetooth of your mobile phone. Second,search for the devices. Third when the blue tooth name appears select and pair
What according to you makes you a good candidate for customer service or technical support job? | I am a quick learner and determined, curious to learn new and new things. To gain knowledge there is no age. One can learn anything at any age only passion is required which i have in myself
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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