Subject: Tech Support Candidate - ANKUR KUMAR PANDEY
From: ANKUR KUMAR PANDEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 09:47:26 -0500

| | Tech Support Test

Name | ANKUR KUMAR PANDEY
E-mail | [email-masked]
Phone Number | (91) 8826057103
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | paytm | Associate | currently working | 22067
Previous Employer 1 | policybazaar.com | Associate Sales Consultant | 02/09/2019 | 16567
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are some steps to fix this problem.
1- First of all i will check my internet connection.
2- After checking I will reload that particular tab.
3- If this problem is again coming then I will restart my Device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- I will start my Bluetooth device first.
2- I will enable the Bluetooth of my mobile phone.
3. I will pair my mobile phone with Bluetooth device.
4- Now it will be connected automatically or i will click on the Bluetooth device name and try to connect.

What according to you makes you a good candidate for customer service or technical support job?

I have the all the desired skills which are needed for a  good candidate for customer service or technical support job and some of them are as follows.
1- I can satisfy my customer by providing best solution for his/her query.
2- I have the selling skills and customer connection skills owing to which i can easily connect with the customer.
3- I am very much dedicated towards my work and i don't take rest until i finish my work in time.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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