Subject: Tech Support Candidate - Shubham .
From: Shubham . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 09:34:58 -0500

| | Tech Support Test

Name | Shubham .
E-mail | [email-masked]
Phone Number | (91) 8700561166
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam Nagar Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | IGT SOLUTIONS PVT LTD | PROCESS ASSOCIATE | 18 AUGUST 2020 | 13700
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I am getting error while open website which is www.ndtv.com firstly i will check with kind of problem is it (Network, software/hardware issue).
If it is networking issue than reboot the network (like router, LAN cable,  etc) otherwise if it is software or hardware issue than switch to browser or it can be site server or domain issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect Bluetooth speaker to mobile:
1.Open bluetooth in mobile (Also On the Bluetooth speaker (If speaker have several mode, so set the Bluetooth mode))
2. Select your Bluetooth speaker name
3. Then click that name then it will be automatically connected.

What according to you makes you a good candidate for customer service or technical support job?

According to me, I can easily handle and solve the quries according to my knowledge as i already did the job in same field.
And also i know the hardware and software knowledge which can help to understand and help to do needful for the customer or client.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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