Subject: Tech Support Candidate - Rohit Kymar
From: Rohit Kymar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 09:32:57 -0500

| | Tech Support Test

Name | Rohit Kymar
E-mail | [email-masked]
Phone Number | (+91) 9560893989
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Badarpur New Delhi-110044
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Grofers india private limited | Suraj Bisht | 10 February 21 | 70,000
Previous Employer 1 | Grofers India Private Limited | Ajit Kumar | Currently working | 15000
Previous Employer 2 | Grofers India private limited | Arun sharma | Currently working | 70,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check my internet connection.
2. I will check same website in other computer.
3. If website is working in other computer then I will check my browser cache and users permissions (sometime website is blocky by administrators)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn ON Bluetooth on both devices(phone and speaker)
2. Set speaker in pairing mode.
3. Go to Bluetooth section in phone and connect the speaker with security key(If required)

What according to you makes you a good candidate for customer service or technical support job? | According to me I love technical challenges and these types of challenges will make me good candidate for customer and technical support and after that I can solve all the learned skills by challenges
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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