Subject: Tech Support Candidate - Samridhi .
From: Samridhi . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 09:31:58 -0500

| | Tech Support Test

Name | Samridhi .
E-mail | [email-masked]
Phone Number | (+91) 8684809121
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Yamunanagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Amazon | CSA | 10Jan2021 | 16k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

To Troubleshoot the problem, I'll use the following steps :
1. I'll check my router and all the cable connections, if in case, internet is not working
2. I'll try to retry the site again after clearing cookies and cache memory.
3. I can use other internet browser as well
4. I can also try by changing the proxy settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Following are the steps:
1. Swipe down from the top of the screen.
Touch and hold Bluetooth .
2. Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
3. Tap the name of the Bluetooth device you want to pair with your device.
4. Add the pairing code. To make it connected.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer with the help of good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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