Subject: Tech Support Candidate - Bhushan Kumar
From: Bhushan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 09:27:25 -0500

| | Tech Support Test

Name | Bhushan Kumar
E-mail | [email-masked]
Phone Number | (91) 8287448843
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jkt | Noc Engineer | 14 Feb 2020 | 20K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check browser setting if company use proxy then I will done proxy seting if browser not up-to-date I will update browser if issue still same I will check internet setting Ip address
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First trun on speaker set on bluetooth mode then I will go phone settings press on bluetooth option then bluetooth search specific speak then select on that particular name and conect to the bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | Because I can hendle any types of technical issue and I can resovled at the given time period.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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