Subject: Tech Support Candidate - Avi Mehra
From: Avi Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 09:22:13 -0500

| | Tech Support Test

Name | Avi Mehra
E-mail | [email-masked]
Phone Number | (+91) 7053511854
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | CSR | 20-11-2020 | 28,000
Previous Employer 1 | Ienergizer | CSR | 30-01-2020 | 24,000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- Close the browser
Step 2- Delete the cookies and history of the same browser.
Step 3- Check if the internet is stable and working.
Step 4- Then try to open the same website again and see if it's working, if not, then try to open the website on a different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Enable the bluetooth from phone's notification bar
2. Switch on the bluetooth speaker
3. Search the available devices from mobile phone.
4. And then tap to connect with the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have a rich experience of 3+ years in customer service industry. I have handled two premium process wherein first one was of D2H industry and the second one was E-commerce and in both the processes, I have to ensure that a win-win outcome could be concluded in difficult scenarios as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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