Subject: Tech Support Candidate - Aftab Ahmad
From: Aftab Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 09:19:48 -0500

| | Tech Support Test

Name | Aftab Ahmad
E-mail | [email-masked]
Phone Number | (91) 8979634350
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Zakir nagar okhla
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Limeroad | Operation executive | | 21000
Previous Employer 1 | The Yellow coin communication PVT Ltd | E-commerce executive | | 19000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the web address (URL) in the address bar to make sure you're going to the right webpage.
If you are, try to open the same webpage on another computer connected to the same network.
If you can't see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be down.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth both devices and searching connection in Mobiile bluetooth , click to connect and start to enjoy music
What according to you makes you a good candidate for customer service or technical support job? | Technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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