Subject: Fwd: HomeBox CRM & Fresh desk Open Tickets (Jan 17, 2021)
From: Niren Dsouza <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Mon, 18 Jan 2021 07:19:31 -0700 (MST)

Niren D'Souza 
Team Manager 
[email-masked] 

From: "murtaza kutiyanawala" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]>, "Saurav Chakraborty" <[email-masked]> 
Cc: "saurabh" <[email-masked]> 
Sent: Sunday, January 17, 2021 11:32:07 PM 
Subject: Fwd: HomeBox CRM & Fresh desk Open Tickets (Jan 17, 2021) 

Hi Niren, 

Attached are the sample reports that are shared by the Crystel team. 

Regards, 
Murtaza Kutiyanawala 

Get [ https://aka.ms/ghei36 | Outlook for Android ] 

From: Omar Mostafa <[email-masked]> 
Sent: Sunday, January 17, 2021 4:21:27 PM 
To: Anton Dilshan <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Abdul Rasheed <[email-masked]> 
Cc: Maryam Yahya <[email-masked]>; Baraa Abukhadra <[email-masked]>; Haya Abualhaija <[email-masked]>; Deepak Devasia <[email-masked]>; Nour Hanayneh <[email-masked]>; Ankit Arora <[email-masked]>; Yunis Fakrudeen <[email-masked]> 
Subject: HomeBox CRM & Fresh desk Open Tickets (Jan 17, 2021) 

External email sender, please take precaution. 

Hi Team, 

Hope this email finds you well. 

In the attachment is the required open CRM & Fresh Desk tickets, kindly check and do the needful. 

CRM Tickets: 

	

Count of Ageing 	

Column Labels 	

	

	

	

Row Labels 	

0-2 Day 	

3-4 Days 	

5-6 Days 	

7-10 days 	

11-15 days 	

+15days 	

Grand Total 

CCC Manager 	

26 	

36 	

1 	

1 	

64 

CCC Manager - Mattress 	

5 	

5 	

1 	

3 	

7 	

2 	

23 

Delivery Dept 	

139 	

70 	

	

	

209 

Senior WH Manager 	

24 	

7 	

	

	

31 

Warehouse 	

1 	

1 	

	

	

2 

Grand Total 	

195 	

119 	

2 	

3 	

8 	

2 	

329 

Fresh Desk Tickets: 

	

Count of Ageing 	

Column Labels 	

	

	

	

Row Labels 	

0-2 Day 	

3-4 Days 	

5-6 Days 	

7-10 days 	

11-15 days 	

+15days 	

Grand Total 

	

123 	

48 	

5 	

	

1 	

177 

ARAMEX 	

1 	

	

1 	

2 

FETCHER 	

1 	

	

	

1 

LMG INTERNAL TEAM 	

3 	

	

	

3 

WAREHOUSE 	

	

	

1 	

1 

Grand Total 	

125 	

51 	

5 	

2 	

1 	

184 

	

Count of Ageing 	

Team 	

Column Labels 	

	

	

	

Row Labels 	

0-2 Day 	

3-4 Days 	

5-6 Days 	

7-10 days 	

11-15 days 	

+15days 	

Grand Total 

ahmad mohammed aburayya 	

Crystel 	

1 	

1 	

	

	

2 

Ali Mohamed Ahmed 	

UAE 	

5 	

2 	

	

	

7 

Anoud.hassouneh hassouneh 	

Crystel 	

2 	

	

	

2 

Basil Atef Alshwabkeh 	

Crystel 	

1 	

	

	

1 

Heider.Sulaimawi Hatem Sulaimawi 	

Crystel 	

3 	

	

	

3 

Kareem soufan 	

Crystel 	

1 	

	

	

1 

Khaled Hegazy 	

UAE 	

52 	

	

	

52 

lara Khalil AL Shaikh 	

Crystel 	

1 	

	

	

1 

mohammad inad aldahamshah 	

Crystel 	

2 	

1 	

	

	

3 

Mohammad jihad hijjawi 	

Crystel 	

1 	

1 	

	

	

2 

Omar Imad Mostafa 	

Crystel 	

32 	

22 	

	

	

54 

Radhika Jawle 	

UAE 	

23 	

19 	

5 	

	

1 	

48 

Rahmeh Eleisah 	

Crystel 	

4 	

	

	

4 

Rand abdelrahman sadeh 	

Crystel 	

	

	

2 	

2 

[email-masked] ROAA QABBBNI 	

Crystel 	

1 	

1 	

	

	

2 

Grand Total 	

125 	

51 	

5 	

2 	

1 	

184 

	

Count of Ageing 	

Column Labels 	

	

	

	

Row Labels 	

0-2 Day 	

3-4 Days 	

5-6 Days 	

7-10 days 	

11-15 days 	

+15days 	

Grand Total 

Email 	

81 	

14 	

	

1 	

96 

Outbound Email 	

7 	

4 	

	

	

11 

Phone 	

6 	

5 	

	

2 	

13 

Portal 	

31 	

28 	

5 	

	

64 

Grand Total 	

125 	

51 	

5 	

2 	

1 	

184 

Best Regards, 

	

Omar Mostafa 

Service Advisor 

T: + 962 6 500 1333 

F: +962 6 500 1334 

M: +962 6 500 1334 

E: [ mailto:[email-masked] | [email-masked] ] 

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