Subject: Tech Support Candidate - Gulrej Alam
From: Gulrej Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 09:15:35 -0500

| | Tech Support Test

Name | Gulrej Alam
E-mail | [email-masked]
Phone Number | (+91) 9955387873
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | South West Delhi( MUNIRKA)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Star enterprises | Planning Coordinator | 15 Sept 2020 | 25000
Previous Employer 2 | Kellton Tech Solutions | Front Office Executive | 24 April 2020 | 18700

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my network connection if its working properly or not. if network connection is properly connected then I will check for the spelling is correctly inserted or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to the settings then follow the steps
Network & Connectivity - Bluetooth- Search for devices- and then pair accordingly. you will get connected.

What according to you makes you a good candidate for customer service or technical support job? | According to me candidate should must have the skill of problem solving.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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