Subject: Tech Support Candidate - Manoj Dwivedi
From: Manoj Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 09:00:53 -0500

| | Tech Support Test

Name | Manoj Dwivedi
E-mail | [email-masked]
Phone Number | (+91) 8860388749
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ashok vihar Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | noon.com | Senior Executive Marketplace operations | 16 Sept 2019 | 30000
Previous Employer 1 | Paytm | Operations Associate Order management | 27 March 2019 | 25000
Previous Employer 2 | snapdeal.com | Senior Executive Seller onboarding | 31 March 2017 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If there is an error on webpage then first of all you need to check the web address.
If you see the message "ERR_NAME_NOT_RESOLVED "or "ERR_CONNECTION_REFUSED" in your browser window, try these steps:

1.Check the web address (URL) in the address bar to make sure you are going to the right webpage.
2. If you are, try to open the same webpage on another computer connected to the same network.
3. If you can not see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be down.

Secondly, delete your cookies.

Cookies are files created by websites you've visited to store browsing information, such as your profile or preferences for the website. Sometimes, a broken cookie file can cause errors.

1. On your computer, open Chrome.
2. At the top right, select More Organize.
3. Select More tools and then Clear browsing data
4. Select a time range and then Cookies and other site data and then Clear data.

Change your proxy settings.

If the browser takes a long time to load a webpage or search, it might be using a web proxy. If you see the message "Resolving proxy" or "ERR_PROXY_CONNECTION_FAILED" in your browser window, you can change your proxy settings.

1. At the bottom right, select the time.
2. Select Settings .
3. In the &quot;Network&quot; section, select the network you're using.
4. Select the network name again.
5. Select Proxy.
6. Change your proxy settings.

Changing your proxy settings might break your connection to the web. If you're not sure what settings to use, contact your network administrator. Also, proxies that need to be authenticated don't work with Chromebooks.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Tap the Bluetooth option
3. Turn on Bluetooth
4.A list of aavailable devices will appear.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6. On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected

What according to you makes you a good candidate for customer service or technical support job?

Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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