Subject: Tech Support Candidate - Lalit Chauhan
From: Lalit Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 09:00:36 -0500

| | Tech Support Test

Name | Lalit Chauhan
E-mail | [email-masked]
Phone Number | (+91) 9711805780
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar, Delhi-110096
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | Na | Na | Na
Previous Employer 1 | Tech Mahindra Ltd | Customer Service Associate | 3/01/2020 | 16500
Previous Employer 2 | Cogent E-Services PVT LTD | Customer Service Associate | 10/05/2018 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I will reload the tab again and check if it's working or not then i will check the internet connection. If the connection is okay then i will check if the website is down or its just me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First i will turn on the speaker.
Then i will turn on the Bluetooth of my Mobile Phone. After that my device will ask me to pair with that speaker so i will pair my mobile with that speaker.
Then both device will be connected and we are ready to do anything.

What according to you makes you a good candidate for customer service or technical support job? | I worked as a Customer Service Associate for around 2 years and i think that i can handle the different queries and questions of the customers.I have learned that by listening to the customer’s desires, concerns, queries and problems, I am able to figure out the best way to solve any issues that come up.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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