Subject: Tech Support Candidate - Rajat Kumar ojha Rajat
From: Rajat Kumar ojha Rajat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 08:48:34 -0500

| | Tech Support Test

Name | Rajat Kumar ojha Rajat
E-mail | [email-masked]
Phone Number | (+91) 8871573002
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata motors | Warranty manager | Working | 18500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will refresh the window, after that I will check my internet connection or connectivity, if still the problem is same, i will contact to customer care for the help if its regarding the website
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth in both the handset, then pair it with my mobile with a code that is listed above
What according to you makes you a good candidate for customer service or technical support job? | Previously I work as an warranty Incharge in Tata motors, where I need to talk to the customer about the warranty policy and about the rejection of vehicle warranty, so basically I have to them about the warranty rejection.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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