Subject: Tech Support Candidate - Prateek Sharma
From: Prateek Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 08:42:28 -0500

| | Tech Support Test

Name | Prateek Sharma
E-mail | [email-masked]
Phone Number | (011) 8860766800
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pandav Nagar, Delhi-110091
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Exl Services | Associate | NA | 15000
Previous Employer 1 | Tech Mahindra | Associate | March 2019 | 10000
Previous Employer 2 | Data Flow Services | Associate | Dec 2016 | 10000

In your past experience you have (select all that applies) | Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check internet connection is working or not. If problem prisist then I will call to technical support team for troubleshoot the problem
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will switch on the speaker and select the Bluetooth mode in speaker then open Bluetooth in my phone and search the Bluetooth speaker in my phone then select the speaker name and the Bluetooth will connect
What according to you makes you a good candidate for customer service or technical support job? | To lessen the customer queries carefully and resolve the customer technical problems
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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