Subject: Tech Support Candidate - Shivam kumar Singh
From: Shivam kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 08:38:56 -0500

| | Tech Support Test

Name | Shivam kumar Singh
E-mail | [email-masked]
Phone Number | (91) 8448959318
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | surajpur
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | keihin corporation | Repair engineer | N/A | 30000
Previous Employer 1 | vivo mobile | repair engineer | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first of all please check your internet is working or not so open another website in same computer,if another website open then problem is in website.

check website is working or not, so please open this website in another computer if working then wesite is ok issue is in your computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

open Bluetooth on your speaker then turn on your mobile bluetooth in setting
search your cspeaker name in search device
if found then click on your bluetooth speaker name
now you are connected with speaker.

What according to you makes you a good candidate for customer service or technical support job?

polite attitude.
good manner and behavior.
listining skill.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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