Subject: Tech Support Candidate - Shubham Kumar
From: Shubham Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 08:35:26 -0500

| | Tech Support Test

Name | Shubham Kumar
E-mail | [email-masked]
Phone Number | (201301) 8477035806
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hmmm...can't reach this page
Try this
-make sure you have got the right web
-check your internet connectivity
-refresh the page..

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-Open your speaker bluetooth
-Open your phone bluetooth
-go to Bluetooth page than click on pair
-after clicked than it should be connected

What according to you makes you a good candidate for customer service or technical support job? | Actually my resume is best fit for technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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