Subject: Tech Support Candidate - Farheen Ahmad
From: Farheen Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 08:30:59 -0500

| | Tech Support Test

Name | Farheen Ahmad
E-mail | [email-masked]
Phone Number | (91) 9721515544
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jamia Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ashok Leyland | Zonal Parts Co | NA | 15
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I will get an error while browsing a website.I will use the following methods-
Check my internet connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the speaker button
Open your settings options
Go to connect Bluetooth option
Select the name of the speaker you want to connect
Click on connect to proceed

What according to you makes you a good candidate for customer service or technical support job?

I have good grasping power
Secondly I am working on computer since last 5 years.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |