Subject: Tech Support Candidate - Argha Chakraborty
From: Argha Chakraborty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 08:29:15 -0500

| | Tech Support Test

Name | Argha Chakraborty
E-mail | [email-masked]
Phone Number | (90935) 00822
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Durgapur West Bengal
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | St Xavier's | Faculty | | 30k
Previous Employer 1 | Axis bank | Assistant manager | 2018 | 25k
Previous Employer 2 | Airtel | TM | 2017 | 22k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

please check whether you have  internet .
make sure that it have proper IP .
Clean all the cache and history of the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | settings-connection-bluetooth- pair device- connect the device

What according to you makes you a good candidate for customer service or technical support job?

good communication
should able to understand the customer
knowledgeable with the subject

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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