Subject: Tech Support Candidate - Gurvinder Singh
From: Gurvinder Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 08:25:02 -0500

| | Tech Support Test

Name | Gurvinder Singh
E-mail | [email-masked]
Phone Number | (122008) 8708509029
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Crusaders india | Field service engineer | | 20000
Previous Employer 1 | Micromax ltd | Service engineer | 3 dec 2019 | 16100
Previous Employer 2 | Tech smart | Service engineer | 30 nov 2017 | 13400

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Sir first checked your internet connection , and check your browser allowed site instructions, and check your cpu net cable proper insert and now check search again www.ndtv.com , slove ur problem.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on Bluetooth speaker, and now Bluetooth button (option) on speaker and then your mobile Bluetooth on and search device (Bluetooth speaker) &pairing each (connect) , and enjoy Bluetooth speaker sound
What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and goodness to help someone by providing the correct resolution or information
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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