Subject: Tech Support Candidate - Kushal Chawla
From: Kushal Chawla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 08:15:40 -0500

| | Tech Support Test

Name | Kushal Chawla
E-mail | [email-masked]
Phone Number | (91) 9927701110
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Amazon Development Centre Pvt.Ltd | CSA | 10 Jan 2021 | 21400
Previous Employer 2 | Tech Mahindra | CSA | 10 July 2020 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check the url & if i find its correct then i will check my internet connection & if i see it's also working fine then i will check the internal settings of the browser & will troubleshoot it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1>Switch on the speaker
2>Turn on the mobile Bluetooth & will search the near by available network.
3>Once i get the speaker bluetooth signal i will try to connect that with my mobile phn.

What according to you makes you a good candidate for customer service or technical support job? | I always try to understand the customer problem initially than i analyze the problem & try to find out the root cause of it & then try to resolve the issue with the best of my knowledge & ability.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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