Subject: Tech Support Candidate - Tanisha Panwar
From: Tanisha Panwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 08:08:58 -0500

| | Tech Support Test

Name | Tanisha Panwar
E-mail | [email-masked]
Phone Number | (+91) 9711346857
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shahdara
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Made Easy | Admin Executive | 15/11/2020 | 22700
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Restart your device :
Before you restart or shut down your device, make sure to save all necessary work to prevent data loss.
After rebooting, check if you are still having the same problem again. Many times, this is all that's needed to fix issues you may have!
2) Make sure the internet connection works
Open your browser. In the address bar at the top, type in Google.com, then push Enter.
Make sure you're able to load Google.com. Once this loads, make sure you're able to search.
3) Check if the website is down for everybody or just me.
Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".
On the site, type in the website address you're having problems reaching, then then push Enter.
If the reault shows "it's not just you" that means the site is down for the everybody.
If the result shows "it's just you" that means that means there's a problem with your connection between the computer and the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Pair a Bluetooth accessory
2) Connect
Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job?

1) Communication skills
2) Problem solving skills
3) Passion for the role

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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