Subject: Tech Support Candidate - IMRAN ANSARI
From: IMRAN ANSARI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 08:00:02 -0500

| | Tech Support Test

Name | IMRAN ANSARI
E-mail | [email-masked]
Phone Number | (250002) 9319492545
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | MEERUT (UP)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Windows Installation troubleshooting printer Networking Sharing etc.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GrowTech System | IT Engineer | | 25000
Previous Employer 1 | Dayal Fertilizers Group | IT Executive | June 2013 |
Previous Employer 2 | Nseit on (IPS pay roll) | IT Supervisor | Aug 2017 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Depends on error. First of all check Internet is properly connected or not, or internet is properly working or not,
check other website are opening or not, browser update is required or not, sometime time mismatch is a issue, check cookies settings, check Firewall settings, Clear Cache. Troubleshooting is depond on problem type.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth on both devices, Search bluetooth speaker name in mobile device paired mobile with speaker
What according to you makes you a good candidate for customer service or technical support job? | I worked practically on technical support, troubleshooting and assembling system and installation and other required responsibilities.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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