Subject: Tech Support Candidate - Prateek Rawat
From: Prateek Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 07:56:12 -0500

| | Tech Support Test

Name | Prateek Rawat
E-mail | [email-masked]
Phone Number | (+91) 9634351669
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Dehradun Uttarakhand
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Engine testing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ashok Leyland | On job trainee | 20.12.2020 | 15000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i would refresh the web page using ctrl+f5, if the page was on loaded properly due to internet interuption then reloading page with ctrl+f5 will solve this problem

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 First of all go to the bluetooth feature in your device.
2 Touch and hold Bluetooth.
3 Tap Pair new device. If you don't find Pair new device, check under Available devices or tap More. Refresh.
4 Tap the name of the Bluetooth device you want to pair with your device.
5 follow all the instructions given by device

What according to you makes you a good candidate for customer service or technical support job? | There are so many factors for being a great candidate of a customer service service job.first of all candidates have communication skills, problem-solving skills, and passion for customer service, it definitely want to know what is the needs of customer and what services customers want to expect.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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