Subject: Tech Support Candidate - Soumya chauhan
From: Soumya chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 07:51:49 -0500

| | Tech Support Test

Name | Soumya chauhan
E-mail | [email-masked]
Phone Number | (91) 9986715602
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | bareilly
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | wipro ltd | project engineer | 24 aug 2017 | 3,50,000
Previous Employer 2 | teleperformance | technical support executive | 24 dec 2019 | 3,35,000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Check the internet connection first.
2) Check whether the anitivirus has blocked the website from opening it.
3)Try to reload the website and open it again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Switch on the bluetooth button on your speaker.
2) Go to the settings and then go to the bluetooth option of your mobile phone.
3) Your speaker device name will appear on the list.
4) Select the device and the speaker will be connected to your mobile phone

What according to you makes you a good candidate for customer service or technical support job?

1) I have a previous experience as a technical support executive in teleperformance.
2) I know how to probe the customer and get to know the issue they are facing.
3) I can provide solution to the customer based on my knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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