Subject: Tech Support Candidate - Rachit Saxena
From: Rachit Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 07:48:52 -0500

| | Tech Support Test

Name | Rachit Saxena
E-mail | [email-masked]
Phone Number | (+91) 9818723070
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Integreon | Temporary | 16 September 2020 | 22500
Previous Employer 2 | L&t | Field engineer | 26 March 2019 | 15614

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1-  refresh the page once
Step 2- if it's not again open then check your internet connection i.e. wire loose, connectivity,lan cable,wifi lights and fiber connectivity too.
Step 3- again if not open then click on troubleshoot the issue and wait for the diagnose report.
Step 4- proceeding the diagnose report and click on resolve the issue and wait for the system to resolve the issue.
After that once the issue get resolved and internet connectivity is ok then www.ndtv.com get started.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1-pull out the notification bar
Step 2- tap on the bluetooth option
Step 3- turn on bluetooth
Step 4- refresh the list
(if u do not find the spkr bluetooth name only)
Step 5- press the listed device name
Step 6- finally you got connected

What according to you makes you a good candidate for customer service or technical support job?

Qualities which makes me a good candidate for the job 1- logical thinking
2- patience
3- good communication
4- frank attitude
5- strong analytical skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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