Subject: Tech Support Candidate - Saurabh Singh
From: Saurabh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 07:44:42 -0500

| | Tech Support Test

Name | Saurabh Singh
E-mail | [email-masked]
Phone Number | (+91) 8375979309
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix daksh pvt ltd. | Senior Executive | | 21000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I can clear the cookies and cached data stored by the web browser. If it still doesn't work, try uninstalling the web browser. I'll use CCleaner to remove the leftover files and reinstall the web browser. Many websites include Javascript in their code.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1: Switch on the Bluetooth mode on my mobile as well as of the speaker.
2. Pairing
3. Connected

What according to you makes you a good candidate for customer service or technical support job?

1. Treat every customer as a friend
2. Reduce customer efforts
3. Acknowledgment
4. Empathy

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |