Subject: Tech Support Candidate - Rajaullah Khan
From: Rajaullah Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 07:41:02 -0500

| | Tech Support Test

Name | Rajaullah Khan
E-mail | [email-masked]
Phone Number | (+91) 9548554117
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi( ashok nagar)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Escorts ltd | Project officer | Feb-2020 | 4.8 lpa
Previous Employer 1 | Mahabir prashad and sons | Sales officer | May- 2016 | 3.6 lpa
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Go to settings and then go to proxy after that check to check the instructions of JavaScript enable
cookie allowed
Camera allow etc
Reopen the page
If still I am having same problem then website is under maintenance

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open BT of device as well as phone and search that perticular BT name in available BT.  Click to connect BT
What according to you makes you a good candidate for customer service or technical support job? | I am hungry for technical knowledge, to resolve the problem, I like to do new experiment
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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