Subject: Tech Support Candidate - ANIL PANDEY
From: ANIL PANDEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 07:37:57 -0500

| | Tech Support Test

Name | ANIL PANDEY
E-mail | [email-masked]
Phone Number | (+91) 8750098475
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Govindpuram Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Difacto robotics and automation | Engineer level 2-roboticd | 19jan2022 | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I would check if www.google.com is working or not if yes then there must be issue with the internet connectivity or given site's permissions may be creating issue.
I would check is browser's extension is causing website from opening.
If problem still persists I must check my anti virus's activity and internet connectivity.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Speaker's bluetooth must be open and only pairing mode is on (usually provided LED on speaker keeps blinking) so that speaker's bluetooth address or name can be discovered by mobile phone's bluetooth, then we have to pair the speaker by confirming the device's pairing pin, once paired speaker will get connect to the mobile.
What according to you makes you a good candidate for customer service or technical support job? | I am a solution oriented professional.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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