Subject: Tech Support Candidate - Khushboo Jha
From: Khushboo Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 07:35:00 -0500

| | Tech Support Test

Name | Khushboo Jha
E-mail | [email-masked]
Phone Number | (70) 08496762
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Retrotech | Sales Purchase Manager | | 32000
Previous Employer 1 | Vakrangee | Relationship Manager | 14th Dec | 27000
Previous Employer 2 | Ohms energy | Project Sales Engineer | 15 | 24000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Need to clear the cache and need to change in seeting

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps
1) Need to turn on the speaker
2 Turn on the bluetooth off your mobile phone
3) Then in bluetooth list the bluetooth name is given there
4) Need to connect
Finally it's connected

What according to you makes you a good candidate for customer service or technical support job? | According to my first need to understand the customer issues , So be a good listener and try to resolve the customer query fast
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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